Thanks for shopping at Expensive Sprinkles.
If you are not entirely satisfied with your purchase, we're here to help.
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return:
- Your item must be unused and in the same condition that you received it.
- Must not be a perishable food item (including sprinkles).
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
If you wish to return an un-used merchandise item:
- Please drop us an email at firstname.lastname@example.org, to book a return.
- Please enclose your original packing slip, or a note including your full name and order number so that we can match the return with your account.
- We recommend obtaining a 'proof of postage' receipt from your chosen courier, and opting for a tracked service.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, please get in touch.
For any other FAQ's, please see here.